The Spa at Four Seasons Hotel Firenze

Dear Mrs Savabi,
Thank you for sharing your experience with us.
I am more than glad to read that your massage was excellent, I will definitely pass your compliments to Rossella.
Regarding the other details of your experience, please rest assure we will discuss about it internally – we are sorry to read that you did not have the chance to use the bathroom amenities, which are normally displayed within the changing rooms, but we hope we will have the chance to welcome you back again soon and make your ritual experience more special.

Best regards,
Lucia Papalini
Spa Director

Gentile Francesco,
Grazie mille per la sua fantastica recensione! Cerchiamo sempre di garantire un servizio di alta qualità e un'atmosfera accogliente per i nostri ospiti, e i suoi complimenti sono un incoraggiamento per tutti noi. Speriamo di darle nuovamente il benvenuto per un'altra esperienza rilassante e coccolante a Four Seasons Hotel Firenze.
Cordiali saluti,
Lucia Papalini
Spa Director

Dear Mr. M,

Thank you for your feedback, we are glad to read that our team took great care of you, as it is our priority to engage our guests to a unique experience of wellbeing.

As per the additional costs, they are normally shared when booking a treatment, so no unexpected expenses is added to the experience when entering The Spa.

We thank you once again for choosing The Spa and hope we will have the chance to share a new wellness moment.

Best regards,

Lucia Papalini
Spa Director

Dear Wildflower Skin,

Please accept our apology for what happened but we have experienced some problems with our phone line connection, now back to normal. We hope we will have another chance to welcome you soon at The Spa.

Best regards,
Lucia Papalini
Spa Director

Dear Eloisa,

Thank you for your kind words about our Hotel. We are more than happy to hear that you enjoyed your stay with us and we are very looking forward to welcoming you back one day.

My best regards,

Daniela Trovato
Hotel Manager